Privacy Policy

Transparency & protection of your personal data in accordance with GDPR and Greek law.

GDPR • Transparency

Questions about your data?

We respond without undue delay. Request access, rectification, or erasure easily via e-mail.

Data Controller

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Who we are

ΙΚΕΠ Αμαρουσίου — a private KEP & driving school based in Marousi.

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Contact

E-mail: info@ikep.gr
Phone: +30 210 806 2907

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DPO

No Data Protection Officer (DPO) is required. For privacy matters, contact info@ikep.gr.

Data we process

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Identification & contact

Name, phone, e-mail, city/area. Where required: VAT number, date of birth, licence/vehicle details.

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Request details

Form/message content, appointment preferences, supporting documents you submit to us.

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Technical & analytics

Basic logs (IP, user-agent), anonymised analytics, and UTM cookies for marketing attribution.

We do not request or store special categories of data unless expressly required by the process and provided by you.

Purposes of processing & legal bases

Handling your request

Assessment & processing of cases (e.g., special registry, vehicle transfer, licences, translations).

Legal basis: contract performance/pre-contractual steps (Art. 6(1)(b) GDPR).

Communication & appointments

Contact via e-mail/phone, updates on your case progress.

Legal basis: legitimate interests and/or contractual necessity (Art. 6(1)(f)/(b)).

Invoicing & accounting

Issuing receipts/invoices and keeping tax records.

Legal basis: legal obligation (Art. 6(1)(c)).

Service improvement & marketing

Anonymised statistics, UTM attribution, optional updates.

Legal basis: consent (where required) & legitimate interests (Art. 6(1)(a)/(f)).

Cookies & UTM

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Strictly necessary

Remember basic settings (e.g., language, session). The site cannot function properly without them.

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Analytics

Collect anonymised traffic data to improve content and performance.

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UTM tracking

We may store UTM/source so we know which campaign a lead came from (typically up to 6 months).

You can change preferences via your browser settings or a consent tool (where available). See our Cookies page.

Retention periods

Contact forms / leads

Up to 24 months from the last relevant contact trace, or earlier upon your request.

Client files

For as long as needed to perform the contract and support your case.

Invoices/accounting

As required by applicable tax law (usually up to 10 years).

Your rights

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Access & rectification

Obtain a copy of your data and request correction of inaccuracies.

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Erasure & restriction

Request erasure (where there is no overriding legal obligation) or restriction of processing.

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Portability & objection

Receive your data in a structured format and object to processing based on legitimate interests.

To exercise your rights: info@ikep.gr. We will respond without undue delay.

Recipients & processors

Hosting & infrastructure

Hosting provider and e-mail server for reliable site operation and e-mail delivery.

Communication tools

E-mail delivery software and telecom providers. Confidentiality obligations & data-processing agreements apply.

Advisors

Partners/accountants/lawyers where required to handle your case.

We do not sell your data. Transfers outside the EEA are not performed unless necessary; in such cases, appropriate safeguards (e.g., SCCs) apply.

Information security

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Organisational measures

Access limited to authorised personnel and confidentiality policies in place.

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Technical measures

HTTPS, system updates, logical backups, and event logging.

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Incidents

Notification procedures are activated in line with applicable law.

Complaints & appeals

Contact us first

E-mail info@ikep.gr so we can resolve the matter.

Data Protection Authority

You may lodge a complaint with the Hellenic Data Protection Authority (HDPA). See the Authority’s official website for details.

Updates to this policy

This policy may be updated for compliance or operational reasons. The current version is always available on this page.

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